Language and Frames [LC14]
"When a group of people try to do something together, they usually fail."
getting a handle on product strategy
"When a group of people try to do something together, they usually fail."
Recurring patterns of events represent the ground truth: in both buildings and software systems.
The sand table gathers people for discussion and decision: and it only shows what is strictly necessary.
To develop product craft, we need to know the steps involved and understand how they interact.
As user research is rebuilt into product practices, all its parts — not just the interviewing — must eventually be re-integrated.