I've spent most of my professional career trying to figure out how smart people on product teams end up doing not-smart things.
In 2010, I began building research programs into product and design orgs in San Francisco. In isolation, research could be 'solved', but the interesting problems kept recurring outside the scope of research. Even with great research and researchers in place, some of the product teams around me seemed to be stepping forward erratically or without clear intent.
My own research turned back inside the organization: what information do product teams operate on, and what shapes how they choose to play? I had circled around it for years already, you can't build a research program into a product organization without attempting to reshape how product work flows. I could see that timescale boundaries, incentive misalignment, differing functional perspectives, and abstract instantiations of strategy all worked to fragment reality.
I wanted to learn how to improve that mess, and get closer to the shaping of product work itself. In 2020 I moved to Porto and began to consult independently as Dave's Research Company. The name began as a joke from a friend, and now serves as a nod to where I started, and a forward look at my own exploration into an enduring problem: it's quite hard for people to work together and make good things.
I work with a few clients each year, and I leave a trail of what I'm learning in my Monday newsletter, The Product Game.
Influence and impetus
My work and thinking pulls on an academic background of cognitive science and Human-Computer Interaction, the arduous and gratifying process of learning Brazilian jiu-jitsu (I'm currently at brown belt, training no-gi), wide-ranging reading, and the architect Christopher Alexander's structural approach to complexity.
With the tradeoff of certainty, consulting offers another benefit I was unable to achieve in-house: discretionary time. Each year I take a 4–6 week sabbatical like the wine harvest, sake season, or a very long walk. Since starting DRC in Porto, I've walked four Caminos de Santiago: the Portuguese, the Primitivo, the Invierno, and the del Norte (~800km, ~5.5 weeks.)
Problems and questions
If you have a product problem in an interesting shape, or you need a wine recommendation, drop me a line: dave@davesresearch.com.
Talk and Workshop Index:
- Rethinking Interviews: Two Perspectives on Navigating Conversations Talk with Dr Lisa Koeman — April 2025, UXInsight Festival
- The Future of UX Research Podcast with Judd Antin and Christiana Lackner — June 2024, Awkward Silences
- The evolution of user research Podcast — April 2024, The Optimal Path
- Navigating the future of UX research Podcast — April 2024, Insights Ulocked
- Our Discomfort with Research Democratization Podcast — October 2023, Scaling Research
- Re-integrating Research into Product and Design — Miro (private design talk), August, 2023
- Research That Influences Workshop — Rosenfeld Media Advancing Research, March 2023
- Advice for Establishing Research — December 2022, Rosenfeld Media Advancing Research
- Research Ops: Research Skills Framework Workshop— May 2022, UX LX Conference
- A Research Skills Evolution — March 2021, Rosenfeld Media Advancing Research
- The Research Skills We Need to Succeed — February 2021, UXRConf Anywhere
- The Power of Pattern Language — September 2020, EuroIA Conference
- Working with the Research Skills Framework workshop — September 2020, UXinsight Festival (with Tomomi Sasaki)
- Tools for the Trek — February 2020, Interaction 20 Milan (w/ Tomomi Sasaki)
- Shaping Effective Research — October 2019, IXDA Berlin
- Elevating Design: Create a strategic plan to increase your impact — September 2019, EuroIA 19 (w/ Alissa Briggs)
- Considering Research: function & impact — June 2019, User Research London
- Research: Goal, role, having an impact — June 2019, Strive UX Research
- Lean Learning: Applied UX Research — October 2018, Develop Denver
- "Maps & Markers: enacting a strategy to transform your design team" — August 2018, Adaptive Path UX Week (w/ Alissa Briggs)
- Lean Learning: Applied Product Research — May 2017, NASDAQ's "The Center"
- UX Research for Live Products — January 2015, ConveyUX
