Dave's Research Company, Ltd. is a research & strategy consultancy.

To achieve our goals strategically, we must first respect and understand the world as-is. The hard part is making our understanding operational: selectively identifying what to learn, gathering appropriate data, developing actionable models & insight so we can go forward.

I work with design and product teams to do just that, focusing on service experience and product strategy. I also aim the research lens outside-in, helping teams understand, model, and improve their culture & delivery.