Models

• The Elephant — a unified service experience model
• A False Dichotomy — quantitative and qualitative evidence

Articles

• Medium: "Reading List for Researchers and Designers"
• Medium: "The researcher's journey: leveling up as a user researcher"
• Medium: "User research at Instacart"

Books

• Contributed essay, Netflix on AWS: Thinking in Services, Majid Iqbal

Cheat Sheets

• Google Doc: "Basic Guidelines for Interviewing Users"

Workshops

• "Maps & Markers: enacting a strategy to transform your design team" with Alissa Briggs

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