The Elephant — a unifying service experience model
The Researcher's Journey — a condensed career progression model
The False Dichotomy [
] — quantitative vs. qualitative evidence
"Reading List for Researchers and Designers"
"The researcher's journey: leveling up as a user researcher"
"Strategy and hiring a user researcher"
"User research at Instacart"
Considering Research: function and impact
—June 2019, User Research London (*
Research: Goal, role, having an impact
—June 2019, Strive UX Research Toronto
Lean Learning: Applied UX Research
—October, 2018, Develop Denver
Lean Learning: Applied Product Research
—May 2017, "The Center"
UX Research for Live Products
—January 2015, ConveyUX
Elevating Design: Create a strategic plan to increase your impact
at EuroIA 2019, with
"Researcher Career & Skills Framework"
with ResearchOps community
"Maps & Markers: enacting a strategy to transform your design team"
at Adaptive Path UX Week 2018, with
Netflix on AWS
Thinking in Services, Majid Iqbal
"Basic Guidelines for Interviewing Users"