Tools, talks, thoughts, and words: primarily a result of research into my own professional practice of research. All designed to accelerate your own thinking and action in the practice. Most-recommended are bold.

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Frameworks

• Research Skills Framework — with Tomomi Sasaki & the ReOps Community — the core skills of design/user research broken down into a pattern language for quality research projects. It also contains self-assessment tools and a visual way to map your skill progression.

Models

• Pattern, Pattern Language, Project Language — visual models of these three concepts and a look at how we might use them.
• The Elephant — a unifying service experience model — highlight the ephemeral and mutually co-dependent nature of experience, driven by the "back stage" on both sides. The system-dynamics between each layer are not drawn out here.

• The Researcher's Journey — a condensed career progression model
• The False Dichotomy [sketch] — quantitative vs. qualitative evidence (*upcoming)

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Articles

• Medium: "Reading List for Researchers and Designers"
• Medium: "The researcher's journey: leveling up as a user researcher" — this one got me started—recognizing that it's not just about the skills you have, but how you use them, and the larger process they're a part of in driving impact.

• Medium: "Strategy and hiring a user researcher"
• Medium: "User research at Instacart"

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Talks & Workshops

• The Power of Pattern Language—September 2020, EuroIA 2020
• Working with the Research Skills Framework, workshop—September 2020, UXinsight Festival (with Tomomi Sasaki)

• Tools for the Trek—February 2020, Interaction 20 Milan (with Tomomi Sasaki)
• Shaping Effective Research—October 2019, IXDA Berlin
• Elevating Design: Create a strategic plan to increase your impact —September 2019, EuroIA 19 (with Alissa Briggs)
• Considering Research: function and impact—June 2019, User Research London
• Research: Goal, role, having an impact—June 2019, Strive UX Research Toronto
• Lean Learning: Applied UX Research—October, 2018, Develop Denver
• "Maps & Markers: enacting a strategy to transform your design team"—August 2018, Adaptive Path UX Week (with Alissa Briggs) — a sleeper hit! There's a nice set of moves here you can apply to build strategic leverage for your design or research team.

• Lean Learning: Applied Product Research—May 2017, "The Center"‍
• UX Research for Live Products—January 2015, ConveyUX ‍

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Books

• Contributed essay, Netflix on AWS: Thinking in Services, Majid Iqbal

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Cheat Sheets

• Google Doc: "Basic Guidelines for Interviewing Users"
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