Dave's Research Company
The Elephant — a unified service experience model
A False Dichotomy — quantitative and qualitative evidence
"Reading List for Researchers and Designers"
"The researcher's journey: leveling up as a user researcher"
"User research at Instacart"
Netflix on AWS
Thinking in Services, Majid Iqbal
"Basic Guidelines for Interviewing Users"
Maps & Markers: enacting a strategy to transform your design team