Models

• The Elephant — a unifying service experience model
• The False Dichotomy [sketch] — quantitative vs. qualitative evidence (*upcoming)
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Articles

• Medium: "Reading List for Researchers and Designers"
• Medium: "The researcher's journey: leveling up as a user researcher" (*crowd-favorite)
• Medium: "Strategy and hiring a user researcher"
• Medium: "User research at Instacart"
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Talks

• Research: Goal, role, having an impact—June 2019, User Research London (*upcoming)
• Research: Goal, role, having an impact—June 2019, Strive UX Research Toronto (*upcoming)
• Lean Learning: Applied UX Research—October, 2018, Develop Denver
• Lean Learning: Applied Product Research—May 2017, "The Center"
• UX Research for Live Products—January 2015, ConveyUX
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Workshops

• "Researcher Career & Skills Framework" with ResearchOps community
• "Maps & Markers: enacting a strategy to transform your design team" at Adaptive Path UX Week, with Alissa Briggs
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Books

• Contributed essay, Netflix on AWS: Thinking in Services, Majid Iqbal
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Cheat Sheets

• Google Doc: "Basic Guidelines for Interviewing Users"
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